If you are struggling with difficult conversations at work or home, there are some things you can try courtesy of a trial lawyer who has to have productive arguments every day.
There are all types of personalities in every workplace. Unfortunately, some of them exhibit difficult and disruptive behaviors. Learn how to manage each personality type by watching the course, “Managing Difficult People.” It will change the way you look at…and work with your colleagues.
- Learning to manage difficult conversations with calm, clarity, and confidence
- Using controlled breathing and the pause technique to de-escalate tension
- Speaking with confidence by eliminating weak or passive language
- Practicing assertive communication to express needs and maintain credibility
- Using “I” statements to reduce defensiveness and center on personal feelings
- Letting silence serve as a power move in heated conversations
- Staying grounded in personal values during conflict resolution
- Asking questions to clarify intent and shift negative interactions
- Focusing on shared goals to keep communication collaborative, not combative
- Building effective communication skills that strengthen relationships at work and home
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Dave Edwards Media 
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